Do you ship internationally?
Yes, Robegirl Ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out. Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. Any Questions, please feel free to contact our Email service@Robegirl.com.
How come my package shows delivered but I have not received my package?
We suggest you look around for your parcel first. For example, you can ask your neighbors if they see your parcel or check the condition with the entrance guard. Also, you should contact the local express company for further information. If you still haven't found your parcel, please contact us. We will try our best to help you solve the issue.
What is your return policy?
We are sure you will be delighted with our items,but if not,simply contact service@Robegirl.com. We gladly accept returns within 30 days of receipt for most items in good condition. more to our return policy
What should I do if the package is damaged in transit?
contact us immediately. (It is suggested you take pictures of the package box, product boxes, products, waybill, etc. And pictures should be clear and easy to identify.
What should I do if I'm not at the shipping address when my package is delivered?
You can leave a message when placing the order and we will report your requirement to the express company. Or please contact the express company to give your requirement of specific shipping address and delivery time, which can improve delivery efficiency.
How long does it take to receive my goods?
1. A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. 2. A tracking number will be sent to you by e-mail once items shipped out. 3. You can track your package by your tracking number. Generally speaking, you will receive the items within 4~9 working days. Note: For some big orders, in case of credit-card fraud, we need to confirm your personal details. Please make sure your e-mail or phone number is correct and available.
Why hasn't my shipping information been updated?
We begin preparing your order immediately after it is verified, which need a little time to process. Please don't worry! A tracking number will be sent to you by e-mail once your items shipped out.
Why is the tracking number not working?
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has shipped out from our company.
How to change my shipping address?
The first thing to do is send us an email stating you need to change your shipping address. Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. And we are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.
Why was my package returned?
1. The address is not specific enough and the parcel cannot be delivered. We contact you for further information many times and do not receive your reply. 2. When the parcel arrives, you are not at the shipping address. We contact you to accept your parcel many times and do not receive your reply.
What methods of payment do you accept?
We, Robegirl are doing our best to ensure you a wonderful shopping experience with us. Currently, we provide PayPal and Credit Card
Why was my payment declined?
Robegirl accepts Visa, MasterCard, Discover, DinersClub, Poli. If you have trouble in paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or pay us via PayPal. If the above instructions fail please contact your bank or contact us with as much detail along with the error messages, so that we may assist you.
Why isn't my promo code applying?
1. Please be sure that the code has not expired. 2. Some code only can be used for some selected items. 3. Please kindly note that some promo coupon codes only apply to full priced items, they will not apply to an item that is on sale.
Am I able to apply multiple discount codes?
Only one coupon code is eligible per order. It is also very convenient to apply the coupon to your order. After you check out from the shopping cart, beside the Order Summary, please enter your coupon code, then apply, the coupon will be applied successfully.
What should I do if I did not receive a confirmation email?
Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our side and send you another confirmation email with your order number and order details. There are a few possible reasons that could cause this to happen: You have entered an incorrect or not frequently used the email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost. You used the express checkout feature which uses the email address associated with your Paypal account. This email address may not be the one you currently use and it is recommended that you check both for our confirmation email. Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. It is recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.
Why didn't I get an email about my order being shipped?
Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 2-3 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 4 business days of the date you placed your order then please contact customer service
How long will it take my order to arrive?
we take pride and strive to make sure all packages are delivered in a timely manner. We generally take about 2 to 4 Business to process an order, normally it will take about 3 to 5 business days to arrive. You may also track your order with a tracking number after your order has been shipped out.
How do I cancel an order?
The first thing to do is send us an email with all the necessary information stating you wish to cancel your order. We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse in the US. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.
How do I track my orders?
After the order ships out, you will receive a shipment email with the tracking number provided. If you fail to receive the email or you get the wrong tracking number, please contact us
Why can't I log into my account?
Most of the time is that you have entered the email address or password incorrectly,if still can not please contact us
Do I have to register to place an order?
No, you don't need to register to place orders. You can fill in the necessary information when checking out as a guest. But you will not be able to check the order status or order history without registering.
Why can't I check out?
We suggest you change a device or browser and try again. Sometimes certain aspects of checkout won't display or function properly. If you're still having trouble, you can give us the SKU, quantity, color, and size you need, and we will send you a payment link for you to pay.
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